Meet Microsoft Surface ‘Serviceability’

Incredibly innovative, extremely progressive
Together with the launch of the pro 9, the surface laptop 5 & the surface studio 2+ Microsoft launched the concept of serviceability. They want their products to be durable and stand the test of time, hence they want to make it possible to replace certain parts if needed. This is not only beneficial for the device user, it is also a step towards a more durable planet by saying goodbye to the disposable culture.

Serviceability for the PRO 9
For the pro 9 the following parts are replaceable if necessary: display, battery, Surface connect port, thermal module (surface pr 9 with 5G), thermal module with fan, cameras, speakers, buttons, camera deck (pro 9 with 5G) WiFi-deck (pro 9), back cover, removable SSD, removable SSD door, kickstand and the motherboard.

Serviceability for the Surface Laptop 5
The replaceable components include SSD, AB cover module (display), C cover, battery + bucket, motherboard, charging port, thermal module, thermal pad, desense tape and feet.

Serviceability for the Surface Studio 2+
For the studio 2+ the replaceable components are the display, motherboard, thermals, PSU, feet, c cover, hinge cover and the SSD.

Open, repair, and get back YOUR device
Surface customers can now get their devices repaired instead of replaced. Together we build towards a more sustainable future, both in our work environment as well as the the global environment. If you have a defect product, please follow these guides about replacements!

Don’t forget to get the know these new products and conditions by clicking here.


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